Yes the situation is a bit messy and confused. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. The subsequent investigation into Williams. Saw a Virgin engineer - 5396795. Otherwise - explain the issues you're having on this forum and others can advise, VM. Please look out for the purple envelope in the top right of your screen. I thought you couldn't have a 360 and a V6 running on the same account at the same time. Ryan. I keep being told to go through my virgin app - 5172253. I quickly turned it down because I did not want to take such a significant pay cut. Free interview details posted anonymously by Virgin Media interview candidates. We would like to show you a description here but the site won’t allow us. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. Go to solution. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Joining in. I hope this helps you. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). 2: Seeker. Networking and WiFi. Even sitting in the room above the router, the WiFi was dreadful. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Engineer arrival time not updated on MyVM. Hub4 flashing green constantly (modem mode) e. 1st one replaced the box with two previous models but same problem. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. I was told that the engineer will visit between 8AM-1PM. QuickStart, set up and connections. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. The engineer was booked. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. I reset the hub after the update and since then I have had no home phone. They will just waste your time. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. To order an adapter, simply click Ready to switch in the. My date for the service to start is December 24th. Call 150 support. I. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. Wifi not working after engineer visit. on 16-10-2022 19:44. VM engineer no-show, Billing team refuse to compensate. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. Options. Absolute joke of a company. We would like to show you a description here but the site won’t allow us. Plug into the Virgin Media wall socket. @Smeags wrote: Hi. Learn more. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. on 04-10-2022 17:39. To view this please sign in to My Virgin Media here: My VM. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. We would like to show you a description here but the site won’t allow us. I called at 12. 22 along with broadband and TV. Sign in . When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. • If you select Change Network Settings > From here, you can change or update your WiFi settings. . Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. I called again and was told an engineer was needed but the first available. Click Reschedule. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). QuickStart, set up and connections. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Using your remote control Select Help & Settings on the Home screen. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. Options. Networking and WiFi. I'd like to take a look into this for you and see what is happening. Virgin do not supply consumer services over the Openreach network. Give the broadband team a call 0330 041 2460. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Chris. Welcome to the forum. Cannot find details of visit in my account but. on 28-10-2022 23:02. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. You might like to try giving full details here first to get some advice. So we tried getting virgin last year but the track was broken by the water board…. Test your wireless connection. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. By calling 0800 064 3777. Hi. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. @Anonymous User. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. Manage Your Account. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. Turn on your TV and get connected. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. They will just waste your time. If you charge me £25 for a wasted visit then I'll be charging you for my time at. I can't remember the last time an Engineer came to check my Hub or internet connection. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. If that matches with the tech visit today, then today is when you start counting from at £5. Options. Sorry to hear about your missed smart meter appointment. on 21-12-2022 14:10. If so, follow the on-screen instructions. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. All you have to do is call 151 confirm your name and address and tell them that. TiVo. Kindest regards, David_BnRe: Booking engineer Phone. Engineer no show. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 10-09-2022 17:45 - edited 10-09-2022 17:47. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. We had internet problems over the weekend. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Do feel free to utilise our Forums again in the future, if you need any further assistance. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Three recently had a 30-day 4G unlimited package for ~£20. on 10-02-2023 10:41. I have looked at the video on line about setting up the Hub. > Network. Forum Team. Tudor. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. I would recommend keeping the conversation to one channel so as not to confuse things. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. Book an engineer. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. My broadband failed totally on 27 June. Looking at the service hers it is not showing active. Using your remote control Select Help & Settings on the Home screen. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. 3 weeks ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 10-02-2023 10:41. 18/10/07 - 13:56 #4. matt. Engineer came yesterday to - 5316582. Automatic compensation under Ofcom rules is £9. At the same time I cancelled my virgin TV and broadband service. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. TV. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. Engineer no show and no contact. Luke showing test-ipv6. 06-11-2019 9:40. Status pages said no problems. set up and connections. Tudor. I will be able to get this set up for you. I happened to notice evidence of at least some IPv6 back in. Could I please change my Engineer . TiVo. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. TV on the go. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. You can wait on this forum for a VM staff member to respond - which may take a couple of days. You’ll then be able to use your same old phone to make. I've also tried to find a number on the website but I can't find the right one. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. 04 per day from the initially agreed installation date until the service went live. Options. Hi, Today, at 4 p. . The brown box outside is all broken, please see the photo. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. The box should reboot, the power button will turn blue, and it should reset and boot up normally. I have been a loyal customer of Virgin's for 12 years. Not a big issue but as my daughter had some online exams planned and had revision to do. No texts have arrived, I did check on my third attempt that they had my mobile number correct. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. He didnt even bother trying, just wanted to go home. This is a failed installation, call them up and get them to fix it. Switched to Sky and they've been fine. I have talked to about 10 different people on the phone and on the chat. Due to a misunderstanding I had my services suspended due to a bounced payment. £25 standard fee for the work. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. I received the router and TV box through the post about a week ago. £5. . Next door but one had his full installation. 23-09-2022 16:29 - edited 23-09-2022 16:30. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 15 per missed appointment: Delays with the start of a. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Lolobee96. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. This is the fourth day now and I decided to stay with Fibre and I signed up for an 18month new contract with Virgin. I appreciate what you've said as we're always looking at ways to be better. Give the broadband team a call 0330 041 2460. As the walls were recently painted,. Sorry to hear you are having an issue with installation. If we need to send you some new equipment or book an engineer. also modem has reset itself a couple of times . I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. For a new customer call the Pre-installation and delivery team on 0800 052 1734. My line is down again, my attempt to connect to Hub has failed. Phone line not working since upgrade. Engineer didn't turn up. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. I'm not in the UK and had to arrange for someone to arrive at 4 p. Tuning in. many help would be greatly appreciated thanks. These are the telephone numbers for Virgin priority complaints line 01256752000. Gaming Support. They said he ould call this morningto confirm his visit bt. Engineer booked for 1 to 6pm to put line in as only cable here as we had Virgin. He told me that I would have to enter my PCs IP address on my. He stated that someone else will come the following week. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. If you can check the purple envelope top right of your screen that would be great. Options. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Book a Virgin Media engineer FAQs We would like to show you a description here but the site won’t allow us. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. V6. This has been booked for Tuesday however my services are now back up and working. Here’s how much we’ll credit you for the following service issues: £9. £29. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. on 12-01-2023 20:13. . Are you charged for engineer visits even if the engineer did have to fix the machine. No confirmation received so just rang now and there is no record of the appointment. Re: No internet after engineer visit. We had the pack sent to us and have attempted to set it up ourselves. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. 00 pm. 00 if you are not in for a booked appointment. Went on to murder two women. My internet was supposed to have been live on Tuesday, no engineer required. . Felixkat. I rang up to add an additional box to my account on 16th. If Openreach records show that you have a socket. Engineer turned up to install inside the property. The box itself crashes daily and is unable to access. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. When I switch it on, it is stuck on 'starting up'. Re: Engineer appointment is too far. No, you can keep using the same phone you’ve always used. 12. In response to Reece_MH. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. You can be confident that we will do everything we can to ensure that it is put right. There was a colonel in the Canadian Air Force who did shit like this completely undetected. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. an English call centre. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Check out the do's and don'ts, in our Community FAQs. on 04-09-2022 17:19. Hi. Up to speed. 10-09-2020 22:04. He then attached his portable TV to the original V Box - no. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Joining in. lovett wrote: ». Re: Engineer. A technician was apparently booked to visit on 26. They then sent me the engineer's. How do I get in touch with Virgin media? 0 Kudos Reply. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Non-fault callouts such as this are a £25 fee. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. I ordered my home start setup kit approximately one month ago which arrived today. I understand that your concern is with regards to the installation of Virgin Media services. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. 22. It wasn't a very good service anyway - expensive and poor quality compared to other providers. lovett wrote: ». Broadband Fibre broadband & phone. If you'd like to cancel an upcoming installation appointment, please contact us. Virgin Mobile. Their service has stopped working and it is not fully fixed after two full working days. #6. 2. Re: Engineer left me with 360 AND V6. i have tried all the online fixes to no avail. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. Re: How to book an engineer. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. Cable installation. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Volt. . Virgin media cancel installation month after month. 22. Click the lower link (Share Live Graph) then click generate. QuickStart, set up and connections. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. When I tried to call customer services they were useless. Go to solution. TV. The broadband signal is weak and non existent in some rooms. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. But I’ve chosen Now Broadband for my tenancy. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. The box has been like this for a couple of years. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. in/myVM - where you can amend/cancel if needed. Browse. Still no option to book an Engineer. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. 0 Kudos. 0 Kudos. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. 0 Kudos. Openreach engineer has twice failed to turn up - considering cancelling my contract. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Speed. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. The situation described above is what recently. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. I was skeptical about the cables coming from the box outside as they appeared damaged and extremely old, upon plugging the cable into the router it refused to connect. In response to Anonymous User's comment. VM will not dispatch any technicians while an area fault exists. Virgin Media. There's still clearly something going on here, despite using the online Virgin media. Great-value deals on unlimited broadband. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. We then had a call last week saying that there were no engineer appointments available and the original date. Any constructive help from Virgin Media would be expected considering the prices they. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Switched to Sky and they've been fine. Go to our service status page. Plug the cables into the hub. Plusnet charges £49. also modem has reset itself a couple of times . £5. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. I've booked a technician for you to come out and have a look into the issue with landline. Welcome to the community and thanks for taking the time to post here on the forums. 08-02-2023 01:51 PM. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. That's only partly correct. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. Have been through all the processes. Stream from Virgin Media. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. Scroll down to “Network” and press the “OK” button. Stay safe online.